Terms of Service

Version: 1.3 Last updated: 16 September 2026 Effective date: 16 September 2026

These Terms of Service (“Terms”) govern access to and use of the websites, applications, products, services and related functionality provided by CRUD INFOSYSTEMS PRIVATE LIMITED, operating under the brand name The cRUD Company (“cRUD”, “The cRUD Company”, “Company”, “we”, “us” or “our”).

Our registered address is:

CRUD INFOSYSTEMS PRIVATE LIMITED Unit 101, OXFORD TOWERS 139, HAL Old Airport Road Kodihalli, Bengaluru, Karnataka 560008 India

General enquiries: hello@thecrudcompany.com Legal notices: legal@thecrudcompany.com

These Terms currently apply to cRUD Webinar and to any other product or service that expressly states that these Terms apply to it.

By creating an account, accepting these Terms electronically, accessing or using the Services, purchasing a subscription, joining an organization using the Services, or otherwise using functionality governed by these Terms, you agree to be bound by them.

If you do not agree, you must not use the Services.

1. Definitions

For these Terms:

“Account” means an account created to access or administer the Services.

“Attendee” means an individual who registers for, accesses, participates in or views a webinar, replay, on-demand session or other experience conducted using the Services.

“Authorized User” means an individual permitted by a Customer or Organization to use an Account or access administrative functionality.

“Customer” means the individual, company, organization or other legal person acquiring or using the Services.

“Customer Content” means information, material or content submitted, uploaded, transmitted, created, displayed, recorded, stored or otherwise made available through the Services by or on behalf of a Customer, Authorized User, speaker, host or Attendee.

Customer Content may include webinar materials, images, videos, presentations, recordings, messages, questions, poll responses, registration information, files, logos, branding, links and other content.

“Organization” means a company, business, institution or other entity represented within the Services.

“Services” means cRUD Webinar, The cRUD Company websites, applications and other functionality expressly made subject to these Terms.

“Subscription” means a paid or unpaid plan providing access to specified Service functionality.

2. Eligibility

You may create or administer an Account only if:

you are at least 18 years old;
you have legal capacity to enter into a binding agreement;
you are not prohibited from using the Services under applicable law; and
where you are acting for an Organization, you have authority to bind that Organization.

If you accept these Terms on behalf of a company or other Organization, you represent that you have authority to do so.

In that case, references to “you” may include both you and the Organization.

The Services are primarily intended for business and professional use.

Nothing in these Terms excludes any statutory rights that cannot legally be excluded.

3. Account Registration

You must provide accurate, current and complete information when creating or maintaining an Account.

You must keep your Account information reasonably current.

You may not:

impersonate another person or entity;
create an Account using information you are not authorized to use;
misrepresent your affiliation with an Organization;
create accounts to circumvent a suspension, restriction or termination;
transfer or sell Accounts without our authorization; or
allow unauthorized persons to use your Account.

We may require verification of:

email address;
identity;
Organization affiliation;
business domain;
billing and invoicing information;
authority to act for an Organization; or
other information reasonably necessary for security, fraud prevention, legal compliance or operation of the Services.

4. Account Security

You are responsible for maintaining the confidentiality and security of your credentials and authentication methods.

You must notify us promptly if you become aware of:

unauthorized Account access;
compromised credentials;
suspicious activity;
unauthorized use of your Organization; or
another security incident affecting your use of the Services.

You are responsible for activity conducted through your Account to the extent permitted by applicable law.

We may temporarily restrict access where we reasonably believe an Account has been compromised or presents a security risk.

5. Access to the Services

Access to the Services is not an unconditional entitlement.

Subject to applicable law, cRUD reserves the right to determine whether an individual, Organization or business is eligible to open or maintain an Account.

We may refuse registration or access where reasonably necessary because of:

fraud risk;
security risk;
prior violations;
sanctions or legal restrictions;
misuse;
identity or Organization-verification problems;
abuse of the Services;
risk to other users;
material reputational or operational risk;
inability to support the requested use; or
other legitimate business, security or legal reasons.

Where permitted by applicable law, cRUD retains reasonable discretion regarding whom it provides Services to.

Nothing in this section permits discrimination or other conduct prohibited by applicable law.

6. Organizations and Authorized Users

An Organization may authorize multiple users to access its workspace or Services.

The Organization is responsible for:

determining who receives access;
assigning appropriate permissions;
removing access when no longer required;
maintaining appropriate internal controls;
ensuring Authorized Users comply with these Terms;
ensuring it has appropriate authority to provide information submitted to cRUD; and
managing its own employees, contractors, speakers and other personnel.

Organization administrators may have authority to:

add or remove users;
access Organization information;
configure webinar settings;
manage Customer Content;
manage integrations;
view analytics;
manage billing;
administer permissions; and
otherwise control Organization resources.

If your Account is provided through an Organization, that Organization may exercise administrative control over your Organization-related Account and data.

7. Acceptable Use

Use of the Services is also governed by the Acceptable Use Policy, available at:

https://www.thecrudcompany.com/trust-center/acceptable-use-policy

The Acceptable Use Policy is incorporated into these Terms.

You must not use the Services for unlawful, abusive, fraudulent, dangerous, exploitative or otherwise prohibited purposes.

Without limiting the Acceptable Use Policy, prohibited conduct includes use of the Services for:

child sexual abuse, exploitation or endangerment;
sexual exploitation;
credible threats or promotion of violence;
harassment, intimidation or stalking;
fraud, scams or phishing;
malware or malicious activity;
unauthorized access to systems;
unlawful surveillance;
impersonation;
serious privacy violations;
infringement of intellectual-property rights;
spam or unlawful unsolicited communications;
circumvention of security or access controls;
exploitation or abuse of vulnerable persons;
illegal goods, services or activities;
activity intended to materially disrupt the Services; or
any activity prohibited by applicable law.

Our policy framework is designed to address unlawful and harmful user content and misuse consistent with applicable Indian technology law and, where applicable, intermediary obligations. The updated IT Rules require covered intermediaries to communicate user rules and address specified categories of unlawful or harmful information. (MeitY)

8. Serious Abuse and Immediate Enforcement

cRUD maintains a particularly strict approach to serious abuse.

Where we reasonably determine that an Account, Organization, domain or activity involves serious prohibited conduct, we may take immediate action without prior notice where reasonably necessary.

Such conduct may include:

child sexual exploitation or abuse;
credible threats of violence;
terrorism or violent criminal activity;
serious harassment or exploitation;
fraud;
phishing;
malware;
significant security attacks;
illegal content;
deliberate privacy violations;
attempts to compromise cRUD infrastructure;
deliberate circumvention of a prior suspension or ban; or
activity creating an immediate legal, security or safety risk.

Actions may include:

suspending an Account;
disabling particular functionality;
terminating an Account;
terminating an Organization;
disabling Customer Content;
preventing delivery of communications;
blocking associated domains;
blocking registration domains;
preventing creation of replacement Accounts;
restricting credentials or authentication tokens;
blocking integrations;
preserving relevant evidence;
refusing further orders or invoices; or
taking other reasonable anti-circumvention measures.

Where permitted or required by law, we may report or disclose relevant information to competent governmental, regulatory or law-enforcement authorities.

9. Organization and Domain-Level Enforcement

Serious or repeated misuse by members of an Organization may result in enforcement against the Organization itself.

This means that enforcement is not necessarily limited to the individual Account responsible for the initial violation.

Where reasonably warranted, we may:

suspend the Organization;
terminate the Organization;
block its corporate domain;
block related registration domains;
restrict additional Accounts associated with the Organization;
prevent replacement Accounts intended to circumvent enforcement; or
take equivalent proportionate measures.

We may consider factors including:

seriousness of the violation;
whether Organization administrators knew about the conduct;
whether violations are systematic;
repeated violations;
attempts to conceal violations;
failure to respond to legitimate compliance requests; and
risk to users, cRUD or third parties.

10. Investigations

We may investigate suspected violations of these Terms, the Acceptable Use Policy or applicable law.

To the extent reasonably necessary and legally permitted, an investigation may involve review of:

Account information;
activity logs;
security records;
Customer Content;
communications associated with use of the Services;
reported content;
abuse reports;
payment or fraud signals;
technical information; and
other information reasonably relevant to the matter.

We are not required to disclose:

confidential security controls;
internal detection methods;
confidential reports;
the identity of reporters where disclosure is inappropriate;
information protected by law;
information whose disclosure could expose another person to risk; or
information whose disclosure could compromise an investigation.

11. Customer Content

You retain ownership of Customer Content that you own.

These Terms do not transfer ownership of Customer Content to cRUD.

However, you grant cRUD a worldwide, non-exclusive licence to host, store, copy, reproduce, process, transmit, display, distribute, modify solely for technical purposes, and otherwise use Customer Content only to the extent reasonably necessary to:

provide the Services;
operate webinars;
deliver recordings or replays;
perform requested integrations;
process communications;
provide technical support;
prevent abuse;
maintain security;
comply with law; and
perform other functionality requested or enabled by you.

This licence lasts only for as long as reasonably necessary to provide the Services or meet applicable legal, security, backup or retention obligations.

You represent that you have the rights, permissions and lawful authority necessary to submit Customer Content and permit us to process it as described in these Terms.

12. Content Responsibility

cRUD provides technology used by customers to create and operate webinars.

Unless expressly stated otherwise, cRUD does not create, endorse or verify Customer Content.

Customers remain responsible for:

webinar subjects;
statements made during webinars;
uploaded materials;
speakers;
marketing claims;
third-party rights;
registration questions;
attendee communications;
offers or promotions;
downloadable resources;
external links; and
legal compliance relating to their content and activities.

The availability of Customer Content through the Services does not constitute endorsement by cRUD.

13. Intellectual Property Rights

The Services, including software, technology, interfaces, designs, graphics, trademarks, logos, documentation and other proprietary materials supplied by cRUD, are owned by or licensed to CRUD INFOSYSTEMS PRIVATE LIMITED.

Except for rights expressly granted under these Terms, no rights are transferred to you.

You may not:

copy or reproduce substantial parts of the Services;
reverse engineer the Services except where such restriction is prohibited by law;
remove proprietary notices;
misrepresent cRUD technology as your own;
use cRUD trademarks without authorization;
create derivative commercial services using protected cRUD technology without permission; or
access the Services to build or train a directly competing service in breach of applicable law or contractual restrictions.

14. Copyright and Other Rights

You must not upload or distribute content that infringes another person's copyright, trademark, privacy, publicity or other rights.

Rights holders may report suspected infringement through:

copyright@thecrudcompany.com

The applicable procedure will be described in the:

https://www.thecrudcompany.com/trust-center/copyright-ip-infringement-takedown-policy

policy.

We may remove or restrict content where reasonably necessary to address a legitimate rights complaint or comply with law.

Repeated or serious infringement may result in Account or Organization termination.

15. Webinar Registration and Attendee Data

Customers using cRUD Webinar may collect information from webinar registrants and Attendees.

Depending on the circumstances, the Customer may determine:

what registration information to request;
why information is collected;
which custom fields are used;
which communications are sent;
which integrations receive information;
which webinar content is made available; and
how the Customer subsequently uses information exported from cRUD.

Customers are responsible for ensuring that their collection and subsequent use of attendee information complies with applicable law.

cRUD's own processing of personal data is described in our Privacy Policy and, where applicable, contractual data-processing terms.

16. Privacy

Our processing of personal data is governed by our Privacy Policy:

https://www.thecrudcompany.com/trust-center/privacy-policy

Where applicable, additional processing may be governed by a Data Processing Agreement.

At Account creation, users may be required to acknowledge that the Privacy Policy has been made available to them.

An acknowledgement of the Privacy Policy should not be interpreted as blanket consent to every possible processing activity.

Where applicable law requires consent for a particular purpose, that consent may be obtained separately.

17. Communications

By maintaining an Account, you acknowledge that cRUD may send communications reasonably necessary to provide, secure and administer the Services.

These may include:

email verification;
password and authentication messages;
security alerts;
Account notices;
billing notices;
webinar operational messages;
registration confirmations;
speaker and host invitations;
service notices;
material legal-policy notices;
suspension or enforcement notices;
incident communications; and
other transactional or operational communications.

These communications are different from optional promotional marketing.

18. Marketing Communications

Where required or appropriate, cRUD will obtain separate permission before sending optional promotional communications.

Marketing may include:

product news;
promotional offers;
newsletters;
educational materials;
announcements;
campaigns;
invitations; and
information about other cRUD products.

Users may withdraw marketing permission or unsubscribe through the methods provided.

Withdrawal from optional marketing does not prevent cRUD from sending essential operational, transactional, legal or security communications.

We may maintain records of:

consent;
withdrawal;
applicable consent language;
policy version;
timestamp;
consent source; and
subsequent re-consent,

where reasonably necessary to demonstrate communication preferences and compliance.

Additional details will be available at:

https://www.thecrudcompany.com/trust-center/communications-consent-policy

19. Webinar Emails and Communications

Customers may use cRUD Webinar to send communications to registrants, Attendees, speakers and other recipients.

Customers must ensure that they have appropriate authority or lawful basis to send such communications.

Customers must not use cRUD Webinar for:

unlawful spam;
purchased or unlawfully obtained mailing lists;
deceptive messages;
phishing;
fraudulent sender identities;
unauthorized commercial communications; or
circumvention of unsubscribe or suppression requirements.

cRUD may restrict email functionality if we detect abuse, excessive complaints, material deliverability risk or violations of applicable policies.

Automated communications may be sent through cRUD product-specific sender addresses, including authorized addresses on the crudwebinar.com domain.

20. Webinar Recordings

cRUD Webinar may support recording, replay and on-demand functionality.

The webinar organizer is responsible for ensuring that legally required notices, permissions and consents relating to recording are obtained.

Organizers should consider obligations involving:

speakers;
employees;
Attendees;
copyrighted materials;
confidential information;
personal data; and
jurisdictions in which participants are located.

cRUD may provide recording notices or controls as product functionality, but those features do not relieve organizers of their legal responsibilities.

Separate recording terms may apply.

21. Speakers and Hosts

Customers are responsible for ensuring that invited hosts, moderators and speakers:

are authorized to participate;
understand applicable recording arrangements;
have rights to materials they present;
comply with these Terms and the Acceptable Use Policy; and
do not misuse Attendee or Customer information.

Access links intended for speakers, hosts or Attendees must not be deliberately shared with unauthorized persons.

22. Third-Party Services and Integrations

The Services may interoperate with third-party services.

These may include infrastructure, communications, payment, CRM, media, streaming, storage, authentication or other providers.

Your use of a third-party service may also be subject to that provider's terms.

cRUD is not responsible for acts or omissions of independent third-party providers except to the extent liability cannot legally be excluded or arises from cRUD's own obligations.

Information about service providers and subprocessors may be provided by cRUD where applicable.

23. Subscriptions

Certain features may require payment.

Subscription characteristics may include:

monthly or annual billing;
plan-specific functionality;
quotas;
limits;
storage allowances;
user allowances;
webinar allowances;
communication allowances; and
other entitlements.

The functionality included in a Subscription is determined by the applicable pricing page, order, invoice or written agreement.

We may change future prices or plan structures.

Material changes affecting an existing paid Subscription will be communicated as appropriate before they take effect.

24. Billing and Payments

cRUD invoices applicable fees, taxes and other amounts associated with purchases you authorize. You pay each invoice by bank transfer or UPI to the account stated on it. cRUD does not offer payment through its website or products and does not charge any card or other stored payment method. Paid prices are platform fees excluding applicable taxes. Any applicable taxes and the final total payable will be shown on the invoice. Start has no charge for its included allowance; optional paid purchases are separate. Where applicable law requires a tax-inclusive displayed total, that total will identify the platform-fee and tax components.

You are responsible for:

accurate billing information;
applicable taxes not collected by us;
paying invoices by their due date; and
making payments only to the bank account stated on a cRUD invoice.

Failure to pay amounts when due may result in restriction or suspension of paid functionality.

Detailed rules will be contained in:

https://www.thecrudcompany.com/trust-center/billing-cancellation-refund-policy

25. Cancellation

Under the current sales-led model, Customers may request that their paid plan not be renewed through their cRUD commercial contact or support. There is no automatic renewal or in-product subscription cancellation control. A compliant Customer keeps access until the end of the paid term, unless the Customer separately requests immediate Account deletion or a stated suspension or termination ground applies. Non-renewal does not itself delete the Account. Different terms apply only where expressly agreed in writing or required by law.

26. Refunds

Refund eligibility is governed by the applicable Billing, Cancellation & Refund Policy and mandatory law.

Unless required by applicable law or expressly agreed otherwise, termination or suspension arising from a material violation of:

these Terms;
the Acceptable Use Policy;
law;
fraud restrictions;
abuse rules;
security requirements; or
deliberate misuse of the Services

does not entitle the Customer to a refund or credit for amounts already paid.

Customer cancellation, non-use or requested deletion during a paid annual term does not create a refund or credit for unused months. A compliant Customer retains paid access through that term unless they request deletion or another stated suspension or termination ground applies. Correction of a verified duplicate, incorrect or unauthorized charge is handled separately from cancellation.

Nothing in these Terms excludes a refund or remedy that is mandatory under applicable law.

27. Trials and Promotional Offers

We may offer:

free trials;
promotional pricing;
credits;
discounts;
introductory plans; or
other offers.

Additional conditions may apply.

Unless expressly stated otherwise:

promotional benefits have no cash value;
eligibility may be limited;
promotions may not be combined; and
misuse of promotional programmes may result in withdrawal of the benefit.

28. Service Availability

We aim to provide reliable Services, but unless a separate written Service Level Agreement applies, we do not guarantee:

uninterrupted availability;
100% uptime;
error-free operation;
permanent availability of every feature; or
that every third-party integration will always remain available.

Services may occasionally be unavailable because of:

maintenance;
upgrades;
security events;
provider outages;
network failures;
emergencies;
legal requirements; or
circumstances beyond our reasonable control.

29. Changes to the Services

We may modify the Services over time.

Changes may include:

adding functionality;
removing or replacing functionality;
modifying limits;
changing interfaces;
improving security;
addressing legal requirements;
discontinuing obsolete functionality; or
changing third-party providers.

Where a material change significantly affects a paid Service, we will provide reasonable notice where practicable and legally required.

30. Beta, Preview and Experimental Features

Certain features may be identified as:

beta;
preview;
experimental;
early access; or
pre-release.

Such functionality may:

change materially;
contain defects;
have reduced support;
be discontinued; or
be subject to additional conditions.

You should not rely on beta functionality for critical operations unless expressly agreed otherwise.

31. Suspension

We may suspend some or all access where reasonably necessary because of:

non-payment;
security risks;
Account compromise;
abuse;
policy violations;
legal requirements;
suspected fraud;
harmful content;
infrastructure risk;
material misuse; or
investigation of serious violations.

Where appropriate, suspension may be temporary while a matter is investigated.

We may provide notice and an opportunity to remedy less serious violations where circumstances permit.

Serious violations may result in immediate suspension without advance notice.

32. Termination by You

You may stop using the Services at any time.

Account or Organization deletion may be available through product controls or by contacting support, subject to:

outstanding financial obligations;
Organization ownership requirements;
legal retention requirements;
fraud/security preservation requirements; and
other legitimate retention obligations.

33. Termination by cRUD

We may terminate an Account, Organization or access to the Services where:

you materially breach these Terms;
you materially breach incorporated policies;
required payments remain unpaid;
use presents a serious security risk;
unlawful activity occurs;
serious or repeated abuse occurs;
the Customer or its representatives engage in serious or repeated threats, intimidation, harassment or abusive conduct toward cRUD personnel in connection with the Services;
fraudulent activity occurs;
you attempt to circumvent enforcement;
continued provision would violate law;
continued provision creates material risk to users or cRUD; or
other grounds expressly provided by these Terms apply.

Good-faith complaints, commercial disagreements and requests for work outside the agreed Service scope are not, by themselves, termination grounds. cRUD may decline work or requests outside that scope without ending the paid Service.

Where the situation is not urgent, we will provide notice and a reasonable opportunity to stop or remedy the conduct where practicable.

Immediate termination may occur where reasonably necessary for safety, legal compliance, fraud prevention, security or serious abuse.

cRUD will not terminate an otherwise compliant Customer's paid term merely for convenience. If cRUD does not wish to continue that relationship, it may decline renewal and the Customer will retain access until the paid term ends, subject to these Terms.

34. Effect of Termination

Following termination:

your right to access the terminated Services ends;
some Customer Content may become inaccessible;
active sessions may be revoked;
integrations may stop;
scheduled communications may stop;
access links may be disabled; and
other associated functionality may cease.

Data may be retained or deleted in accordance with our Privacy Policy, Data Retention & Deletion Policy, contractual obligations, legitimate security requirements and applicable law.

Termination does not extinguish payment obligations already incurred.

Sections intended by their nature to survive termination remain effective, including provisions concerning intellectual property, liability, indemnity, disputes and accrued payment obligations.

35. Data Export and Deletion

Where supported, Customers may be able to export certain information before terminating an Account.

Customers are responsible for obtaining data they reasonably require before final deletion.

Deletion does not necessarily mean instantaneous removal from:

backups;
security records;
audit records;
financial records;
legally required records; or
systems subject to defined technical deletion cycles.

Additional information about applicable retention and deletion practices may be provided by cRUD where appropriate.

36. Feedback

If you voluntarily provide product suggestions or feedback, you grant cRUD a perpetual, worldwide, royalty-free right to use that feedback to improve or develop our products without an obligation to compensate you.

This does not transfer ownership of unrelated Customer Content or confidential information to cRUD.

37. Confidential Information

Where confidential business information is exchanged outside Customer Content, each party should use reasonable measures to protect information that is clearly confidential or reasonably understood to be confidential.

This provision does not prevent disclosure where information:

is already public through no breach;
was independently developed;
was lawfully received from another source; or
must be disclosed under applicable law.

More detailed confidentiality terms may apply under a separate agreement.

38. Compliance With Law

You are responsible for complying with laws applicable to your use of the Services.

Depending on your activities, this may include laws relating to:

privacy and data protection;
intellectual property;
marketing communications;
consumer protection;
employment;
recording;
taxation;
financial transactions;
sanctions and export controls;
advertising;
content; and
regulated industries.

The fact that cRUD provides particular functionality does not mean that every use of that functionality is lawful in every jurisdiction.

39. Government and Legal Requests

We may preserve or disclose information where required by valid law, legal process or competent governmental authority.

Where legally permitted and appropriate, we may evaluate requests for validity and scope.

Additional information may be provided by cRUD where legally permitted and appropriate.

40. Security

We use technical and organizational measures intended to protect the Services and information processed through them.

However, no Internet-connected service can guarantee absolute security.

You must not:

test or probe security without authorization;
attempt to bypass authentication;
exploit vulnerabilities;
interfere with monitoring;
access another tenant's information;
compromise accounts; or
conduct unauthorized security testing.

Security issues should be reported to:

security@thecrudcompany.com

Additional security information may be provided by cRUD where appropriate.

41. Privacy and Security Incidents

If an incident affects information processed through the Services, cRUD may take actions including:

containment;
investigation;
access restriction;
credential revocation;
preservation of logs;
technical remediation;
legally required reporting; and
notifications required by applicable law.

Users must reasonably cooperate where an incident results from or materially involves their Account, integration or activity.

42. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.

We do not warrant that:

the Services will always be uninterrupted;
every defect will be corrected immediately;
every third-party integration will remain available;
the Services will satisfy every particular business requirement; or
Customer Content or webinar outcomes will achieve any particular commercial result.

cRUD does not guarantee:

webinar attendance;
registrations;
engagement;
sales;
pipeline;
revenue;
conversion;
deliverability to every email recipient; or
business outcomes.

Nothing in this section excludes warranties or statutory rights that cannot lawfully be excluded.

43. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special or consequential losses arising solely from these Terms or the Services, including loss of profits or business opportunity, except where such limitation is prohibited by law.

Subject to rights that cannot legally be limited, cRUD's aggregate liability arising out of or relating to the Services during any twelve-month period will not exceed the greater of:

the fees actually paid by the Customer to cRUD for the affected Services during the twelve months immediately preceding the event giving rise to the claim; or
USD 500 (five hundred United States dollars) where the applicable Service was provided without charge.

This limitation does not apply to liability that cannot lawfully be excluded or limited.

44. Indemnification

To the extent permitted by applicable law, a Customer will indemnify and hold cRUD harmless from third-party claims, damages, liabilities and reasonable costs arising from:

Customer Content;
the Customer's unlawful use of the Services;
infringement caused by materials supplied by the Customer;
the Customer's violation of another person's rights;
unlawful communications sent by the Customer;
the Customer's webinar activities; or
the Customer's material breach of these Terms.

This obligation does not apply to the extent the claim results from cRUD's own unlawful conduct or breach.

45. Consumer and Mandatory Rights

Nothing in these Terms is intended to exclude, restrict or waive a right or remedy that cannot legally be excluded, restricted or waived.

Where applicable consumer-protection law gives an individual mandatory rights, those rights prevail over inconsistent provisions of these Terms.

This qualification is important because India's Consumer Protection Act recognizes statutory consumer remedies and regulation of unfair contract terms/practices; contractual wording cannot simply eliminate mandatory protections. (MeitY)

46. Changes to These Terms

We may update these Terms to reflect:

product changes;
business changes;
legal or regulatory requirements;
security requirements;
new functionality;
policy changes; or
operational requirements.

Each version will carry a version number and effective date.

We will maintain appropriate records of prior versions.

For material changes affecting existing users, we may provide notice through:

email;
the Services;
Account notifications; or
another appropriate mechanism.

Where re-acceptance is legally required or reasonably appropriate because of the nature of a material change, we may require users to expressly accept the updated Terms before continuing to use affected functionality.

Minor changes, such as typographical corrections or non-substantive clarifications, may not require re-acceptance.

Updated Terms ordinarily apply prospectively from their stated effective date.

47. Electronic Acceptance and Records

These Terms may be accepted electronically.

Acceptance may include:

checking an acceptance box;
clicking an acceptance button;
completing Account creation;
completing a purchase where the Terms are incorporated into the transaction; or
another electronic method clearly indicating agreement.

We may maintain evidence including:

user identifier;
Organization identifier;
accepted Terms version;
acceptance timestamp;
source or flow through which acceptance occurred; and
related technical records reasonably necessary to demonstrate acceptance.

Indian law expressly recognizes contracts formed through electronic means under the Information Technology Act framework. This is why the product should retain versioned clickwrap acceptance evidence rather than merely linking Terms somewhere in the footer. (MeitY)

48. Notices From cRUD

We may provide legal or operational notices through:

the email associated with your Account;
in-product notification;
administrative dashboard;
publication within the Services; or
other reasonable electronic means.

You are responsible for maintaining a valid contact email.

Notices may be treated as delivered in accordance with applicable law and the method used.

49. Notices to cRUD

Formal legal notices should be sent to:

legal@thecrudcompany.com

and, where physical delivery is legally required, to:

CRUD INFOSYSTEMS PRIVATE LIMITED Unit 101, OXFORD TOWERS 139, HAL Old Airport Road Kodihalli, Bengaluru, Karnataka 560008 India

General enquiries may be sent to:

hello@thecrudcompany.com

50. Grievances and Complaints

Complaints regarding the Services may be submitted to:

grievance@thecrudcompany.com

Our grievance procedure will be available at:

https://www.thecrudcompany.com/trust-center/grievance-complaint-redressal-policy

Where applicable law prescribes a particular grievance mechanism or response period, cRUD will follow the applicable statutory requirement.

51. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles, subject to mandatory rights that may apply under other applicable laws.

52. Jurisdiction

Subject to any mandatory statutory forum, consumer forum or other jurisdiction that cannot lawfully be excluded, courts of competent jurisdiction in Bengaluru, Karnataka, India will have jurisdiction over disputes arising from these Terms or the Services.

Before commencing proceedings, the parties are encouraged, where appropriate, to attempt good-faith resolution by contacting:

legal@thecrudcompany.com

53. Order of Precedence

If you have entered into a separate written agreement, Order Form, enterprise agreement or other contract with cRUD that expressly modifies these Terms, that agreement will control to the extent of the inconsistency.

Otherwise, these Terms and the policies incorporated into them govern.

Where policies address a particular subject more specifically, the specific policy governs that subject unless these Terms expressly state otherwise.

54. Assignment

You may not assign material rights or obligations under these Terms without our prior written consent, except as permitted by law or an applicable written agreement.

cRUD may assign these Terms in connection with:

corporate restructuring;
merger;
acquisition;
sale of substantially all relevant assets;
transfer of a product/business; or
another lawful corporate transaction,

subject to applicable law.

55. No Waiver

Failure by either party to enforce a provision does not waive that provision or any other right.

56. Severability

If a provision of these Terms is found unenforceable, it will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in effect.

57. Entire Agreement

These Terms, together with policies and agreements expressly incorporated by reference, form the agreement governing use of the Services unless a separate written agreement expressly provides otherwise.

58. No Third-Party Beneficiaries

Except where these Terms expressly provide otherwise, they do not create enforceable rights for persons who are not parties to the applicable agreement.

59. Headings

Headings are used for convenience and do not affect interpretation.

60. Contact Information

Registered entity

CRUD INFOSYSTEMS PRIVATE LIMITED Operating under the brand The cRUD Company

Unit 101, OXFORD TOWERS 139, HAL Old Airport Road Kodihalli, Bengaluru, Karnataka 560008 India

This document is published by CRUD INFOSYSTEMS PRIVATE LIMITED, Unit 101, Oxford Towers, 139 HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka 560008, India.

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