Acceptable Use Policy

Version: 1.2 Last updated: 16 September 2026 Effective date: 16 September 2026

1. Purpose

This Acceptable Use Policy (“AUP” or “Policy”) establishes rules governing use of the websites, applications, products, infrastructure and services provided by CRUD INFOSYSTEMS PRIVATE LIMITED, operating under the brand name The cRUD Company (“cRUD”, “The cRUD Company”, “Company”, “we”, “us” or “our”).

The purpose of this Policy is to:

protect users and third parties;
protect children and vulnerable persons;
prevent unlawful or harmful use;
protect cRUD infrastructure and systems;
protect webinar audiences;
prevent spam, fraud and abuse;
maintain platform integrity;
preserve a safe and professional environment;
comply with applicable law;
enable proportionate enforcement against misuse.

This Policy forms part of and is incorporated into our Terms of Service.

Canonical Terms:

https://www.thecrudcompany.com/trust-center/terms-of-service

2. Scope

This Policy applies to all use of:

The cRUD Company websites;
cRUD Webinar;
cRUD-hosted webinar pages;
registration pages;
waiting rooms;
live webinar rooms;
replay and on-demand pages;
chat;
Q&A;
polls;
surveys;
uploaded content;
communications sent through cRUD;
attendee-management functionality;
CRM/integration functionality;
APIs if later provided;
Customer Content;
Organizations and workspaces;
any other cRUD Service incorporating this Policy.

It applies to:

Account holders;
Organizations;
administrators;
webinar organizers;
hosts;
moderators;
speakers;
attendees;
contractors;
customers;
invited collaborators;
anyone accessing or using cRUD functionality.

3. General rule

You must use the Services:

lawfully;
responsibly;
professionally;
in accordance with the rights of others;
in accordance with the Terms of Service;
in accordance with this Policy;
without harming cRUD, users or third parties.

You must not use the Services to create, upload, host, publish, transmit, distribute, promote, facilitate, organize, encourage or materially assist prohibited conduct described in this Policy.

Attempting prohibited activity may itself constitute a violation even where the attempt is unsuccessful.

4. Responsibility for Organization users

An Organization is responsible for taking reasonable steps to ensure that persons using cRUD under its authority comply with this Policy.

Organization administrators should:

grant access only to authorized users;
remove access when no longer required;
investigate credible internal misuse;
cooperate with legitimate cRUD abuse investigations;
avoid knowingly permitting repeated violations.

Serious or systematic violations by users associated with an Organization may result in Organization-level enforcement.

5. Illegal activity

You must not use cRUD for activity that violates applicable law.

This includes using cRUD to:

commit an offence;
materially facilitate an offence;
solicit unlawful activity;
distribute unlawful content;
conceal proceeds of unlawful activity;
evade lawful restrictions;
knowingly assist illegal conduct.

Where an activity is lawful in one jurisdiction but prohibited in another relevant jurisdiction, cRUD may restrict access where reasonably necessary to comply with applicable law or protect the Service.

6. Child sexual abuse and exploitation

cRUD maintains a zero-tolerance policy regarding child sexual abuse, exploitation or endangerment.

You must never use the Services to:

create;
upload;
transmit;
share;
display;
distribute;
solicit;
facilitate;
advertise;
promote;
link users to;
organize access to

child sexual abuse material or other sexual exploitation of children.

This prohibition includes:

real content;
manipulated content;
synthetic or AI-generated content depicting sexual exploitation of children;
grooming;
sexual solicitation of minors;
trafficking or exploitation;
instructions facilitating sexual abuse;
attempts to normalize or promote child sexual exploitation.

A violation may result in immediate permanent termination without advance notice.

Where required or permitted by applicable law, we may preserve relevant records and report the matter to competent authorities.

7. Child endangerment

You must not use cRUD to facilitate:

abuse of a child;
exploitation of a child;
trafficking;
grooming;
coercion;
dangerous challenges directed at children;
sexual communication involving children;
deliberate exposure of children to inappropriate sexual exploitation.

cRUD may restrict services involving minors where the proposed use creates unacceptable safety, privacy or legal risk.

8. Sexual exploitation and abuse

You must not use the Services for:

non-consensual sexual content;
sexual exploitation;
sexual extortion;
coercive sexual conduct;
revenge pornography;
intimate imagery shared without authorization;
sexual trafficking;
threats involving intimate content;
sexually exploitative impersonation.

Consent to one use of content does not automatically constitute consent to another use.

9. Violence and threats

You must not use cRUD to:

make credible threats of violence;
organize violent attacks;
solicit violent criminal acts;
provide operational assistance for planned violence;
encourage targeted physical harm;
threaten individuals or groups;
coordinate unlawful violent activity.

Content describing violence for legitimate purposes such as:

journalism;
education;
research;
historical discussion;
safety training;

is not automatically prohibited merely because violence is discussed.

Context matters.

10. Promotion or glorification of serious violence

You must not use cRUD primarily to celebrate, promote, encourage or facilitate serious unlawful violence.

We may distinguish between:

reporting an event;
criticizing violence;
researching violence;
documenting history;

and content intended to recruit, incite or materially support violent conduct.

11. Terrorism and violent extremist activity

You must not use cRUD to:

recruit for terrorist organizations;
materially support terrorist operations;
organize terrorist activity;
provide operational assistance for terrorism;
distribute propaganda for the purpose of recruitment or operational support;
fundraise unlawfully for designated terrorist activity.

Legitimate:

academic research;
journalism;
historical study;
counter-extremism work;

may be assessed according to context.

12. Harassment

You must not use cRUD to engage in targeted harassment.

Prohibited activity may include:

repeated unwanted contact;
targeted humiliation;
threats;
intimidation;
sustained abusive conduct;
sexual harassment;
coordinated harassment;
attempts to drive an individual from employment or public participation through abusive conduct.

Not every disagreement or criticism constitutes harassment.

The relevant factors may include:

severity;
repetition;
intent;
context;
vulnerability of the target;
credible risk of harm.

13. Stalking

You must not use cRUD to stalk or facilitate stalking.

This includes:

persistent unwanted monitoring;
repeated unwanted communications;
coordinating surveillance;
exposing location information for the purpose of harassment;
facilitating physical pursuit of another person.

14. Threats and intimidation

You must not use the Services to:

threaten death;
threaten serious injury;
threaten sexual violence;
threaten kidnapping;
threaten unlawful destruction of property;
coercively threaten disclosure of private information;
extort another person.

15. Hate-based abuse

You must not use cRUD to engage in severe targeted abuse or dehumanizing conduct against individuals or groups based on characteristics protected by applicable law or other identity characteristics.

This may include:

threats;
calls for violence;
dehumanizing abuse;
targeted exclusion from lawful participation through threats;
organized harassment.

This provision is intended to prevent harm and abuse, not prohibit legitimate discussion, research, criticism or debate concerning social, political, religious or cultural topics.

16. Fraud

You must not use cRUD to conduct or facilitate fraud.

Examples include:

investment scams;
payment scams;
fake business schemes;
fraudulent fundraising;
false invoicing;
advance-fee fraud;
identity fraud;
credential fraud;
deceptive commercial schemes;
misrepresentation intended to obtain money, property or sensitive information.

17. Phishing

You must not use cRUD to:

impersonate trusted entities to steal credentials;
distribute phishing links;
collect passwords unlawfully;
collect payment credentials deceptively;
create fraudulent registration pages;
redirect attendees to malicious credential-harvesting sites.

18. Impersonation

You must not materially misrepresent yourself as:

another person;
another company;
a government authority;
cRUD;
an employee or representative of cRUD;
another brand;

where the purpose or likely effect is deception, fraud or material harm.

Parody, commentary and legitimate authorized representation are not prohibited merely because another person's name is referenced.

19. Deceptive webinar identity

Webinar organizers must not deliberately misrepresent:

organizer identity;
speaker identity;
sponsoring company;
purpose of the webinar;
commercial nature of the event;
affiliation with another Organization.

20. Spam

You must not use cRUD to send unlawful or abusive spam.

This includes:

mass unsolicited commercial email sent without appropriate authority;
repeated messages after recipients have opted out;
sending to purchased or unlawfully acquired lists;
deceptive sender identities;
deliberate suppression avoidance;
repeated messages generating significant complaints.

21. Communication list responsibility

Customers must ensure that lists uploaded to or used through cRUD have been obtained and are used lawfully.

The presence of an email address on the Internet does not by itself mean that person has consented to marketing.

Customers should maintain appropriate evidence of:

consent;
another applicable lawful basis;
business relationship;
permitted communication purpose;

where required.

22. Unsubscribe circumvention

You must not:

deliberately re-add unsubscribed recipients;
circumvent suppression lists;
manipulate addresses to evade unsubscribe controls;
send marketing from replacement Accounts after enforcement;
encourage recipients to surrender statutory communication rights.

23. Email reputation abuse

We may restrict communication functionality where activity materially threatens:

sender reputation;
domain reputation;
email infrastructure;
provider relationships;
deliverability for other users.

Such restrictions may occur before a final investigation is completed where immediate action is necessary to protect infrastructure.

24. Malware

You must not:

upload malware;
distribute malware;
link to malware for malicious purposes;
use cRUD to deploy ransomware;
deliver malicious scripts;
distribute trojans;
distribute spyware;
exploit attendee devices.

25. Cyberattacks

You must not use cRUD to conduct or materially facilitate:

denial-of-service attacks;
credential stuffing;
bot attacks;
unauthorized penetration;
network intrusion;
exploitation of vulnerabilities;
destructive system access.

26. Unauthorized access

You must not attempt to access:

another Organization's data;
another user's Account;
internal cRUD infrastructure;
administrative interfaces;
secrets;
private APIs;
protected recordings;
private webinar sessions;

without authorization.

27. Security circumvention

You must not:

bypass authentication;
defeat access controls;
manipulate authorization;
circumvent attendee restrictions;
bypass capacity rules;
forge access tokens;
modify security cookies;
exploit software defects;
bypass rate limits;
evade domain restrictions.

28. Unauthorized security testing

You must not perform:

penetration testing;
vulnerability scanning;
automated security probing;
exploit testing;
stress testing;
destructive security testing

against cRUD without prior written authorization.

We may later publish a vulnerability disclosure or security testing policy specifying permitted activities.

Security vulnerabilities should be reported to:

security@thecrudcompany.com

29. Scraping and automated access

Unless expressly authorized, you must not use automated systems to:

scrape substantial portions of cRUD;
harvest attendee information;
harvest user information;
bypass product access controls;
extract protected content;
overload infrastructure.

Legitimate integrations or automated functionality expressly provided by cRUD are permitted subject to their applicable terms.

30. Resource abuse

You must not intentionally use cRUD in a manner designed to:

consume unreasonable infrastructure resources;
degrade performance;
exhaust quotas maliciously;
create excessive requests;
interfere with other users;
create artificial traffic;
deliberately generate expensive provider operations.

We may apply technical limits to protect the Service.

31. Account farming

You must not create multiple Accounts or Organizations primarily to:

bypass plan limits;
abuse trials;
circumvent payment;
circumvent suspension;
evade domain restrictions;
obtain repeated promotional benefits.

32. Trial abuse

We may restrict or terminate Accounts used primarily to repeatedly obtain free or discounted access through deceptive means.

33. Payment fraud

You must not:

make payments from bank accounts you are not authorised to use;
submit forged or altered invoices, remittance advice or payment confirmations;
raise knowingly false payment disputes;
use false billing information;
intentionally exploit billing or invoicing errors;
bypass invoicing or payment controls.

34. Payment dispute abuse

Customers retain legitimate rights to dispute incorrect invoices or unauthorised payments.

However, knowingly false disputes, or asking a bank to recall a valid payment while keeping the paid Service, may be treated as abuse.

35. Privacy violations

You must not use cRUD to unlawfully:

collect personal data;
disclose personal data;
sell personal data;
expose personal data;
publish confidential personal information;
surveil individuals;
profile individuals;
track individuals

where such processing violates applicable law.

36. Doxxing

You must not publish or distribute private personal information with the intent or likely effect of facilitating:

harassment;
threats;
stalking;
physical harm;
serious invasion of privacy.

37. Webinar registration privacy

Customers must not configure registration forms to collect information that is:

unlawfully collected;
unnecessary and disproportionately sensitive;
prohibited by cRUD;
unrelated to a legitimate webinar purpose in a manner creating material privacy risk.

We may restrict particular registration fields.

38. Sensitive information

Unless specifically permitted for an appropriate supported use case, customers should not request attendees to provide:

passwords;
authentication secrets;
banking credentials;
card PINs;
highly sensitive government credentials;
medical records;
confidential secrets;
intimate personal information

through webinar registration forms.

39. Unlawful surveillance

You must not use cRUD to facilitate unlawful surveillance of:

employees;
attendees;
speakers;
customers;
third parties.

40. Recording abuse

You must not record individuals in violation of applicable law.

Customers are responsible for appropriate notices and consents.

Prohibited use includes:

secretly recording where unlawful;
publishing recordings contrary to legal obligations;
materially misrepresenting recording status;
using recordings for prohibited exploitation.

41. Misuse of attendee data

Customers must not use attendee information obtained through cRUD for purposes that violate:

applicable law;
their own privacy notices;
valid consent;
contractual restrictions.

42. Intellectual-property infringement

You must not knowingly use cRUD to infringe:

copyright;
trademark;
patent;
trade secrets;
publicity rights;
other proprietary rights.

Rights complaints may be submitted to:

copyright@thecrudcompany.com

Our Copyright / IP Takedown Policy will be maintained at:

https://www.thecrudcompany.com/trust-center/copyright-ip-infringement-takedown-policy

43. Unauthorized content uploads

You must have appropriate rights or authority to upload:

videos;
images;
presentations;
music;
logos;
documents;
recordings;
other materials.

44. Piracy

You must not primarily use cRUD to:

distribute pirated films;
distribute unauthorized recordings;
share stolen commercial content;
operate systematic copyright piracy.

45. Counterfeit or deceptive commercial activity

You must not use cRUD to facilitate:

sale of counterfeit goods;
fraudulent brand impersonation;
knowingly deceptive commercial offers;
unlawful trade in prohibited goods.

46. Illegal goods and services

You must not use cRUD to market, distribute, organize or materially facilitate goods or services prohibited by applicable law.

47. Dangerous products

Where a product or activity creates serious safety or regulatory risk, cRUD may restrict use even where the legal status is uncertain or jurisdiction-dependent.

48. Human trafficking and exploitation

You must not use cRUD to:

traffic persons;
recruit for trafficking;
facilitate forced labour;
facilitate sexual exploitation;
advertise exploitative services;
coordinate coercive activity.

Such violations may lead to immediate permanent termination.

49. Self-harm exploitation

You must not use cRUD to:

encourage another identifiable person to seriously harm themselves;
coerce self-harm;
exploit a person in crisis;
organize harmful challenges intended to cause serious injury.

Legitimate mental-health education, awareness, support and prevention content is not prohibited.

50. Medical misinformation and regulated claims

cRUD is not intended to act as an authority approving medical or regulated claims.

Customers remain responsible for ensuring healthcare, financial, legal or other regulated claims made through webinars comply with applicable law.

cRUD may restrict material that presents immediate serious harm or violates applicable law.

51. False claims of affiliation

Customers must not falsely claim endorsement by:

The cRUD Company;
cRUD Webinar;
another customer;
government authorities;
professional bodies;
third-party brands.

Use of cRUD infrastructure does not imply endorsement of a webinar's content.

52. Misrepresentation of cRUD

You must not represent that:

cRUD endorses your webinar;
cRUD guarantees your claims;
cRUD is your employer;
cRUD has certified your content;

unless expressly authorized.

53. Abuse of chat

Webinar chat must not be used for:

threats;
targeted harassment;
phishing;
malicious links;
spam;
sexual exploitation;
unlawful content;
coordinated disruption.

Organizers may moderate or remove chat participants.

cRUD may also intervene where necessary.

54. Abuse of Q&A

You must not deliberately abuse Q&A systems to:

threaten speakers;
spam repeated messages;
inject malicious links;
expose private information;
coordinate harassment;
distribute prohibited content.

Legitimate difficult or critical questions are not prohibited merely because an organizer dislikes them.

55. Poll and survey abuse

Polls or surveys must not be used to unlawfully collect sensitive information or facilitate abusive conduct.

56. Webinar disruption

You must not deliberately:

raid webinars;
flood chat;
disrupt audio/video systems;
repeatedly attempt unauthorized entry;
interfere with presenters;
coordinate malicious disruption.

57. Speaker access abuse

Speaker or backstage links must not be:

stolen;
guessed through exploit activity;
sold without authorization;
deliberately shared to unauthorized persons for disruption.

58. Attendee access abuse

Unique attendee links must not be deliberately manipulated or distributed to defeat:

registration;
approval;
capacity;
payment;
access-control requirements.

59. Paid webinar fraud

Where paid webinar functionality is offered, users must not:

evade payment;
fraudulently resell access;
pay using bank accounts or credentials they are not authorised to use;
manipulate access tokens;
misrepresent ticketing terms;
operate fraudulent paid events.

60. Webinar content responsibility

Customers remain responsible for the content they create.

cRUD does not generally pre-approve:

webinar claims;
speaker statements;
product demonstrations;
business claims;
external links.

The absence of enforcement does not mean cRUD endorses particular content.

61. Obscene or prohibited sexual content

You must not use cRUD to host or distribute content prohibited by applicable law.

Indian intermediary due-diligence requirements address categories including obscene, pornographic, sexually explicit and paedophilic material, among other unlawful information. (MeitY)

Legitimate sexual-health education, academic discussion or comparable lawful professional content is not automatically prohibited merely because it discusses sexual topics.

62. Synthetic or manipulated content

You must not use synthetic, manipulated or AI-generated media to:

commit fraud;
impersonate individuals deceptively;
facilitate child sexual exploitation;
create non-consensual sexual imagery;
deceive users in ways prohibited by law;
facilitate serious harm.

Where applicable law requires disclosure or labeling of certain synthetically generated information, users must comply with those obligations.

India's IT Rules were amended in February 2026 specifically to address synthetically generated information and associated risks such as deepfakes and unlawful misuse. (MeitY)

63. Political and civic content

cRUD is not intended to prohibit lawful political speech merely because it is controversial.

Users remain responsible for compliance with applicable laws concerning:

elections;
political advertising;
campaign finance;
misinformation where specifically regulated;
unlawful incitement;
impersonation;
synthetic media disclosure.

cRUD may restrict content where legally required.

64. Government impersonation

You must not falsely impersonate:

public authorities;
courts;
police;
regulators;
government officials

for deceptive or fraudulent purposes.

65. Legal-process abuse

You must not use cRUD to knowingly:

fabricate legal orders;
impersonate lawyers or authorities;
send fraudulent legal notices;
use forged government documents;
threaten knowingly baseless criminal consequences as part of fraud or extortion.

This provision is intended to address abusive or fraudulent legal tactics rather than legitimate legal claims, complaints, demand letters or disputes.

66. Defamation and unlawful reputational harm

Customers are responsible for statements they make concerning others.

cRUD may restrict content where:

required by valid legal process;
clearly prohibited by law;
part of harassment or fraud;
otherwise subject to enforceable legal obligations.

We do not generally act as an arbiter of ordinary factual or commercial disputes between parties.

67. Confidential information

You must not knowingly disclose another person's:

trade secrets;
confidential business information;
protected credentials;
restricted documents

through cRUD without authorization.

68. Insider or restricted information

Users must comply with applicable obligations concerning confidential, market-sensitive or otherwise legally restricted information.

69. Circumvention of enforcement

If cRUD restricts, suspends or terminates you, you must not attempt to circumvent that action by:

creating replacement Accounts;
using another email address;
creating another Organization;
using another corporate domain;
using another person's Account;
changing billing details;
accessing through a collaborator;
manipulating identity information.

Circumvention may itself result in permanent enforcement.

70. Associated Accounts

Where there is strong evidence that multiple Accounts or Organizations are controlled by the same party for the purpose of circumventing enforcement, cRUD may act against those associated Accounts.

71. Domain blocking

For serious, systematic or repeated abuse, cRUD may block:

corporate email domains;
registration domains;
related domains reasonably associated with circumvention.

Domain-level action will generally be reserved for serious or systemic circumstances rather than ordinary individual violations.

72. Organization termination

cRUD may permanently terminate an entire Organization where reasonably warranted by factors including:

systematic abuse;
Organization-directed violations;
repeated serious violations;
fraud;
child exploitation;
cyberattacks;
deliberate failure to stop known serious abuse;
repeated circumvention.

73. Immediate suspension

We may suspend use immediately without advance notice where necessary to address:

imminent safety risk;
child exploitation;
credible violent threats;
malware;
cyberattacks;
fraud;
account compromise;
legal requirements;
serious abuse;
material infrastructure risk.

74. Temporary restrictions

During investigation, we may temporarily restrict:

login;
webinar publishing;
outbound email;
registration;
recording access;
payment functionality;
API/integration access;
Organization administration.

A temporary restriction is not necessarily a final determination of wrongdoing.

75. Warnings

For lower-risk violations, we may choose to:

provide a warning;
request correction;
require removal of content;
temporarily disable functionality;
provide a remediation period.

We are not required to issue a warning before every enforcement action.

76. Content removal

We may remove, disable or restrict access to Customer Content where reasonably necessary to:

enforce this Policy;
comply with law;
address valid legal process;
protect users;
protect cRUD;
prevent serious harm.

Applicable Indian intermediary rules require covered intermediaries to act upon qualifying unlawful-content orders or reasoned government intimations within prescribed timelines. (MeitY)

77. Preservation of evidence

Where reasonably necessary, cRUD may preserve relevant records following:

abuse reports;
security incidents;
fraud;
unlawful activity;
enforcement;
legal requests.

Preservation does not mean the data will be used for unrelated purposes.

78. Reporting to authorities

We may provide information to competent authorities where:

legally required;
required by valid legal process;
permitted and reasonably necessary to address serious imminent harm;
appropriate in connection with serious criminal abuse.

We will not guarantee confidentiality to users engaging in conduct that must lawfully be reported.

79. Cooperation with investigations

Users and Organizations may be required to reasonably cooperate with an investigation involving their Account.

This may include providing:

explanation;
authorization evidence;
ownership information;
sender-list provenance;
content rights;
billing verification.

Failure to cooperate may be considered in determining whether access can safely continue.

80. False abuse reports

You must not knowingly submit fraudulent abuse reports intended to:

harass another user;
suppress lawful competition;
improperly remove content;
trigger wrongful enforcement.

Good-faith reports are not prohibited merely because a complaint is ultimately unsubstantiated.

81. Reporting abuse

Suspected violations may be reported to:

grievance@thecrudcompany.com

Security matters:

security@thecrudcompany.com

copyright@thecrudcompany.com

General support:

support@thecrudcompany.com

82. Information to include in an abuse report

Where practical, a report should include:

URL or webinar;
Organization/user involved;
description;
date/time;
relevant evidence;
reason for concern;
reporter contact information.

Emergency or child-safety reports should not be delayed simply because every field is unavailable.

83. Confidentiality of reporters

Where appropriate and legally permitted, cRUD may limit disclosure of the identity of persons reporting abuse.

We cannot promise absolute confidentiality where disclosure is:

legally required;
necessary for due process;
necessary to investigate;
voluntarily authorized.

84. Enforcement factors

When determining an enforcement response, cRUD may consider:

severity;
intent;
actual harm;
potential harm;
repetition;
scale;
cooperation;
remediation;
prior violations;
vulnerability of affected persons;
legal requirements;
technical risk;
attempts to conceal conduct.

85. Proportionality

Not every violation requires permanent termination.

Potential responses include:

no action;
warning;
content removal;
temporary feature restriction;
temporary Account suspension;
permanent Account termination;
Organization suspension;
Organization termination;
domain blocking;
referral to authorities where appropriate.

Serious abuse may proceed directly to higher levels.

86. No obligation to provide prohibited services

cRUD is not required to continue providing Services to an Account or Organization engaged in material prohibited conduct.

87. Platform discretion

Subject to applicable law and contractual obligations, cRUD may reasonably determine:

whether conduct violates this Policy;
whether further information is needed;
which interim measures are appropriate;
whether an Account can safely remain active.

This discretion will not be used to override rights that cannot lawfully be excluded.

88. No-refund consequences

Where an Account or Organization is suspended or terminated because of a material violation of:

this Policy;
Terms of Service;
law;
fraud rules;
serious abuse;
security obligations;

amounts already paid will generally not be refunded or credited.

This is subject to:

refunds required by applicable law;
express written contractual rights;
cRUD's discretion to provide a refund or credit in appropriate circumstances.

89. Payment obligations survive enforcement

Suspension or termination does not automatically cancel amounts already due for Services already provided or properly invoiced.

90. Serious-abuse refund rule

Where permanent termination results from:

child exploitation;
fraud;
cyberattack;
serious violent threats;
deliberate illegal use;
systematic abuse;
deliberate circumvention;

cRUD's default position is that no voluntary refund will be provided.

Mandatory statutory rights remain unaffected.

91. Appeals and review

Where appropriate, a user may request review of an enforcement decision by contacting:

grievance@thecrudcompany.com

A request should provide:

Account information;
relevant enforcement notice;
explanation;
supporting evidence.

We may decline repeated requests that raise no materially new information.

92. Emergency enforcement is not automatically stayed by appeal

Submitting an appeal does not automatically restore:

access;
content;
sending privileges;
Organization functionality.

Where continued access presents material risk, restrictions may remain while the review is conducted.

93. Restoration

If we determine enforcement was incorrect or circumstances have materially changed, we may:

restore access;
modify restrictions;
reinstate content;
permit a new Account;
provide another appropriate remedy.

Restoration may include reasonable security or compliance conditions.

94. Government orders

Where access is restricted because of a binding lawful order, cRUD may be unable to restore content or access unless legally permitted.

95. Customer responsibility for local law

Customers operate webinars across different jurisdictions.

They are responsible for understanding laws applicable to:

content;
marketing;
privacy;
recording;
sales;
financial promotions;
professional services;
regulated industries;
attendee communications.

cRUD's technical ability to host a webinar does not constitute legal approval of the webinar.

96. Professional and regulated services

Users operating in regulated industries must comply with applicable professional requirements.

Examples may include:

healthcare;
financial services;
investment;
insurance;
legal services;
education;
pharmaceuticals.

cRUD does not independently certify the customer's regulatory compliance.

97. Customer moderators

Webinar organizers may apply additional reasonable rules to their own events.

For example, an organizer may remove an Attendee for:

disruption;
repeated off-topic spam;
abusive language.

Those organizer rules cannot authorize conduct that violates cRUD's policies or applicable law.

98. cRUD does not endorse customer decisions

Where a customer independently removes an Attendee from its webinar, that does not necessarily mean cRUD has determined that the Attendee violated this Policy.

99. Customer contractual disputes

cRUD generally does not arbitrate ordinary disputes between:

webinar organizers and attendees;
speakers and organizers;
customers and their clients.

We may intervene where the dispute involves:

cRUD Terms;
prohibited use;
fraud;
safety;
legal obligations.

100. Changes to this Policy

We may update this Policy because of:

changes in law;
product changes;
abuse patterns;
new functionality;
security requirements;
regulatory requirements.

Each version will display:

version number;
last-updated date;
effective date.

101. Material changes

Where a material change substantially alters user obligations, we may:

notify users;
update incorporated Terms;
require re-acceptance where appropriate.

Minor clarifications may not require re-acceptance.

102. Version history

Canonical version:

https://www.thecrudcompany.com/trust-center/acceptable-use-policy

cRUD applications must link to this canonical company-website URL in a new browser tab and must not maintain a separate app-hosted Acceptable Use Policy. Retired in-app legal routes should redirect to the canonical URL.

103. Relationship to Terms of Service

This Policy is incorporated into our Terms of Service.

If there is a conflict:

specific AUP provisions govern prohibited use;
Terms govern the broader contractual relationship,

unless expressly stated otherwise.

104. Relationship to Privacy Policy

Our investigations and enforcement may involve processing personal data.

That processing is governed by:

https://www.thecrudcompany.com/trust-center/privacy-policy

We will not interpret the AUP as authorization to use personal data for unrelated purposes.

105. Relationship to Copyright Policy

https://www.thecrudcompany.com/trust-center/copyright-ip-infringement-takedown-policy

unless the underlying activity also independently violates this Policy.

106. Contact information

Company

CRUD INFOSYSTEMS PRIVATE LIMITED Operating under the brand name The cRUD Company

Unit 101, OXFORD TOWERS 139, HAL Old Airport Road Kodihalli, Bengaluru, Karnataka 560008 India

This document is published by CRUD INFOSYSTEMS PRIVATE LIMITED, Unit 101, Oxford Towers, 139 HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka 560008, India.

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