Copyright and IP Infringement and Takedown Policy
1. Purpose
This Copyright / Intellectual Property Infringement & Takedown Policy (“Policy”) explains how CRUD INFOSYSTEMS PRIVATE LIMITED, operating under the brand name The cRUD Company (“cRUD”, “The cRUD Company”, “Company”, “we”, “us” or “our”), handles complaints alleging infringement of:
- copyright;
- trademark;
- proprietary rights;
- confidential rights;
- other intellectual-property rights
through the use of cRUD Services.
This Policy is intended to provide a clear process for rights holders to report allegedly infringing content and for cRUD to assess and respond appropriately.
2. Scope
This Policy applies to material made available through:
- The cRUD Company websites;
- cRUD Webinar;
- webinar landing pages;
- registration pages;
- live webinar content;
- replay and on-demand content;
- uploaded presentations;
- recordings;
- logos;
- images;
- videos;
- downloadable files;
- speaker materials;
- shared resources;
- other Customer Content.
3. Customer responsibility
Customers and users are responsible for ensuring that they have sufficient rights, licences, permissions, or lawful authority to upload, display, transmit, record, distribute, or otherwise use content through cRUD.
The fact that cRUD technically allows a file to be uploaded does not mean cRUD has verified that the uploader owns or is authorized to use that material.
4. Prohibited infringement
Users must not knowingly use cRUD to:
- upload copyrighted content without authorization;
- distribute pirated material;
- reproduce proprietary content unlawfully;
- use another party’s trademark deceptively;
- share confidential proprietary documents without authority;
- publish unauthorized recordings;
- infringe trade secrets;
- facilitate systematic infringement.
5. Copyright complaints
A copyright owner or authorized representative who believes content on cRUD infringes their rights may submit a notice to:
6. Information required in a copyright complaint
To allow us to assess a complaint, the notice should, where reasonably possible, include:
- full name of the complainant;
- organization, if applicable;
- contact email;
- identification of the copyrighted work claimed to be infringed;
- identification of the allegedly infringing content;
- URL or webinar where the material appears;
- explanation of why the use is unauthorized;
- evidence of ownership or authority, where appropriate;
- a statement that the information submitted is accurate to the complainant’s knowledge;
- confirmation that the complainant is the rights holder or is authorized to act on behalf of the rights holder.
7. Multiple works
Where a complaint concerns multiple works, the complainant should clearly identify each relevant work or provide a reasonably specific representative list.
8. Insufficient complaints
If a complaint lacks enough information to identify the relevant content or rights, cRUD may request additional information before acting.
9. False or misleading complaints
A person must not knowingly submit a false copyright or IP complaint in order to:
- harass a competitor;
- suppress lawful content;
- disrupt another user;
- improperly obtain confidential information;
- trigger wrongful enforcement.
A complaint is not considered false merely because cRUD ultimately determines that infringement has not been established.
10. Initial review
After receiving a complaint, cRUD may assess:
- whether the content can be identified;
- whether the complainant appears to have standing;
- whether the claim concerns copyright or another right;
- whether the alleged material is hosted or controlled by cRUD;
- whether immediate action is necessary;
- whether additional information is needed.
11. Interim restriction
Where reasonably necessary, cRUD may temporarily restrict access to disputed content while a complaint is reviewed.
Such temporary action is not necessarily a final determination that infringement occurred.
12. Possible actions
Following review, cRUD may:
- take no action;
- request more information;
- contact the relevant customer;
- temporarily disable content;
- permanently remove or restrict content;
- restrict replay availability;
- disable public access;
- issue a warning;
- suspend an account;
- terminate an account or organization for serious or repeated infringement;
- comply with valid legal process.
13. Customer notification
Where appropriate and legally permitted, cRUD may notify the customer or user whose content is subject to a complaint.
The notice may include:
- nature of the complaint;
- affected content;
- action taken;
- opportunity to respond where appropriate.
14. Response from the content uploader
The affected user may provide information showing:
- ownership;
- licence;
- authorization;
- fair dealing or other lawful basis;
- mistaken identification;
- other relevant explanation.
15. Restoration
Where disputed content was restricted and cRUD later determines that restoration is appropriate, cRUD may restore access.
Restoration is subject to:
- applicable law;
- valid court or governmental orders;
- continuing policy violations;
- technical availability.
16. No guarantee of restoration
cRUD cannot guarantee restoration where:
- the underlying material has been deleted;
- legal restrictions remain in force;
- the customer has separately removed the content;
- another policy violation independently justifies restriction.
17. Repeat infringement
Repeated or serious infringement may result in stronger enforcement.
Potential responses include:
- warnings;
- content restrictions;
- feature restrictions;
- account suspension;
- organization suspension;
- permanent termination.
18. Systematic piracy
Accounts or Organizations primarily used to distribute infringing or pirated material may be terminated immediately.
19. Trademark complaints
Trademark owners may report unauthorized or deceptive use of their marks to:
A trademark complaint should identify:
- the mark;
- ownership or authority;
- allegedly infringing use;
- relevant URL or webinar;
- explanation of likely confusion or unlawful use.
20. Legitimate trademark references
Use of another party’s trademark is not automatically prohibited.
Examples that may be lawful depending on context include:
- nominative reference;
- comparison;
- commentary;
- news reporting;
- criticism;
- identification of compatibility.
cRUD does not assume every use of a trademark is infringing merely because the trademark owner objects.
21. Brand impersonation
Use of trademarks to impersonate another company, deceive attendees, or commit fraud may independently violate the Acceptable Use Policy.
22. Trade secrets and confidential information
A person may report misuse of trade secrets or confidential proprietary information.
The complainant should provide enough information to identify:
- the confidential material;
- basis of the claim;
- how the content allegedly became available through cRUD.
23. Confidentiality disputes
cRUD is not ordinarily positioned to adjudicate complex confidential-information disputes without sufficient evidence or legal process.
Where necessary, we may require:
- court order;
- legal documentation;
- additional evidence.
24. Patent complaints
Patent disputes are often factually and legally complex.
cRUD may not remove content solely because a patent allegation is asserted without supporting legal process or sufficient evidence.
Patent concerns may be sent to:
25. Publicity and personality rights
Complaints concerning unauthorized use of a person’s:
- name;
- image;
- likeness;
- voice;
- persona
may be submitted to:
or
depending on the nature of the complaint.
26. Non-consensual recordings
Unauthorized recordings may involve:
- copyright;
- privacy;
- confidentiality;
- contractual obligations.
Such complaints may be reviewed under:
- this Policy;
- Privacy Policy;
- Acceptable Use Policy;
- applicable law.
27. Speaker materials
Webinar organizers are responsible for ensuring they have authority to:
- record speakers;
- publish presentations;
- distribute replay content;
- reuse speaker images or biographies;
- make downloadable materials available.
28. Attendee content
Where attendees upload, submit, or post content through chat, Q&A, or other functionality, they remain responsible for the rights necessary to do so.
29. User licences to cRUD
cRUD’s Terms of Service may grant cRUD limited rights necessary to:
- host;
- process;
- display;
- transmit;
- store
Customer Content for the purpose of providing the Service.
That licence does not transfer ownership of Customer Content to cRUD.
30. Rights retained by users
Users retain ownership of content they own, subject to rights required for cRUD to operate the Services.
31. cRUD intellectual property
This Policy also protects cRUD’s own intellectual property.
Users must not unlawfully copy or misuse:
- cRUD software;
- logos;
- branding;
- proprietary interfaces;
- documentation;
- protected product assets.
32. Use of cRUD marks
Use of:
- “The cRUD Company”;
- “cRUD Webinar”;
- “cRUD Collab”;
- associated logos
must not falsely imply endorsement, partnership, or authorization.
33. Customer branding
Customers remain responsible for logos, banners, and branding they upload.
cRUD does not verify ownership of every customer brand asset in advance.
34. Takedown requests involving external sites
If allegedly infringing content is hosted entirely on a third-party site and only linked from cRUD, we may:
- assess whether the link violates our policies;
- direct the complainant to the external provider;
- restrict the link where appropriate.
35. Embedded content
Where third-party content is embedded, the underlying content may be hosted by another provider.
cRUD may not be able to delete the original content from the third-party service.
36. Search and previews
If cRUD displays previews or thumbnails generated from Customer Content, removal of the original content may not immediately remove every cached or derived display.
Such derived content should be removed according to applicable technical processes.
37. Copies and backups
Removal of public access does not necessarily mean every backup copy is immediately erased.
Backups may remain for limited periods according to the Data Retention & Deletion Policy.
38. Evidence preservation
Where a copyright/IP complaint is associated with:
- legal proceedings;
- fraud;
- repeated infringement;
- enforcement;
cRUD may preserve relevant evidence for an appropriate period.
39. Legal requests
Rights holders may provide valid court orders or other legally binding process to:
40. Government or judicial orders
Where cRUD receives a valid order requiring removal or restriction, we may comply in accordance with applicable law.
41. Indian intermediary framework
Where cRUD qualifies as an intermediary in relation to particular Customer Content, applicable duties under the Information Technology Act and Rules may become relevant.
The Indian intermediary framework addresses due diligence and action concerning unlawful or infringing third-party information. (meity.gov.in)
42. Copyright Act
Copyright complaints may also involve rights and remedies under the Copyright Act, 1957, as amended.
This Policy is a platform complaint process and does not replace legal remedies available under applicable copyright law.
43. No automatic legal determination
A takedown decision by cRUD is an operational platform action and should not necessarily be interpreted as a final judicial determination of infringement.
Likewise, declining to remove content does not constitute a declaration that the content is legally non-infringing.
44. Platform discretion
cRUD may make reasonable operational decisions concerning disputed content based on:
- evidence;
- legal risk;
- policy obligations;
- user rights;
- safety;
- technical limitations.
45. Proportionality
Where appropriate, cRUD may restrict only the disputed material rather than terminating an entire account.
More serious action may be justified for:
- systematic piracy;
- repeated infringement;
- fraud;
- deliberate circumvention.
46. Domain or organization-level enforcement
Where infringement is systematic or organized, cRUD may act against:
- the Organization;
- related accounts;
- associated domains.
This should be reserved for serious or repeated violations rather than a single ambiguous dispute.
47. Anti-circumvention
A user whose content has been removed or account terminated for serious infringement must not attempt to evade enforcement by creating replacement accounts or organizations.
48. Refund consequences
Where an account is terminated for serious or repeated IP infringement, fees already paid may be non-refundable in accordance with:
https://www.thecrudcompany.com/trust-center/billing-cancellation-refund-policy
subject to mandatory law.
49. Rights-holder contact information
Rights holders should use a valid email address so we can:
- request clarification;
- provide status;
- communicate regarding the complaint.
50. Privacy of complainants
Information submitted in a complaint may be shared with the affected user where reasonably necessary to evaluate the complaint.
We may withhold information where disclosure would:
- violate law;
- expose a person to serious risk;
- disclose unnecessary sensitive information.
51. Complaint data
Personal data contained in IP complaints is handled under our Privacy Policy.
52. Misuse of takedown process
Repeated abuse of the takedown process may result in:
- limitation of complaint processing;
- account action where the complainant is also a cRUD user;
- legal escalation where appropriate.
53. Good-faith complaints
A rights holder is not penalized merely because a good-faith complaint is ultimately unsuccessful.
54. High-volume complaints
A rights holder submitting a large number of complaints should provide a structured list sufficient to identify the disputed content.
cRUD may request batch information in a reasonable format.
55. Automated complaints
Bulk automated infringement notices may be reviewed for:
- accuracy;
- validity;
- abusive patterns.
Automation does not eliminate the complainant’s responsibility for accuracy.
56. Counter-notice concept
Where appropriate, cRUD may allow the affected user to submit a response or counter-notification.
Such response may include:
- contact information;
- explanation;
- evidence of authorization;
- lawful-use basis.
57. Legal escalation after counter-notice
Where both parties provide credible conflicting claims, cRUD may:
- maintain restriction temporarily;
- restore content;
- request legal process;
- decline to adjudicate the dispute further.
58. Neutrality in ownership disputes
cRUD is not generally equipped to decide disputed ownership where:
- two parties claim copyright;
- contractual ownership is contested;
- employment/IP assignment is disputed.
Such matters may require legal resolution between the parties.
59. Customer responsibility to resolve upstream disputes
Customers are responsible for obtaining clear rights from:
- speakers;
- contractors;
- agencies;
- designers;
- videographers;
- content creators
before publishing their materials through cRUD.
60. Recordings and music
Organizers should ensure appropriate rights for music, video, or other copyrighted works included in webinar recordings and replays.
61. Replays
Rights required for a one-time live presentation may not automatically include rights for:
- replay;
- on-demand access;
- permanent public distribution.
Customers are responsible for ensuring their permissions cover intended use.
62. Downloads
Providing a downloadable copy of a work may require additional rights beyond merely displaying it during a webinar.
63. Third-party logos
Displaying customer, partner, sponsor, or third-party logos should be done only with appropriate authorization.
64. Screenshots
Screenshots can contain copyrighted, confidential, or personal information.
Users remain responsible for lawful use.
65. Educational use
Educational context does not automatically make all copyrighted use lawful.
Customers must assess applicable copyright exceptions and permissions.
66. Fair dealing
Applicable copyright law may recognize exceptions such as fair dealing in certain circumstances.
cRUD will not automatically remove content where a credible lawful-use basis exists, but complex legal determinations may require external resolution.
67. News and commentary
Use of copyrighted material for news reporting, criticism, review, or commentary may involve legal exceptions depending on circumstances.
68. Synthetic media
AI-generated or synthetic media may still implicate:
- copyright;
- trademark;
- publicity;
- confidentiality;
- privacy.
Users remain responsible for ensuring lawful use.
69. Generated content does not eliminate rights
The fact that a tool generated or modified content does not automatically guarantee that the resulting content is free of third-party rights.
70. Customer warranties
Under the Terms of Service, Customers may be required to represent that they have sufficient rights to Customer Content.
Violation of those representations may result in:
- removal;
- enforcement;
- indemnity obligations where applicable.
71. Indemnification
Where a third party brings an IP claim arising from Customer Content, contractual indemnification provisions in the Terms may apply.
72. No legal advice
cRUD does not provide legal advice regarding whether a Customer has sufficient rights to use particular content.
Customers should seek independent legal advice where necessary.
73. Professional complainants
Law firms, rights-management organizations, or authorized agents may file notices on behalf of rights holders.
We may request evidence of authority where appropriate.
74. Contact routing
Copyright/IP complaints:
Formal legal notices:
General grievances:
75. Complaint tracking
cRUD may assign an internal complaint/reference number to a takedown request.
76. Retention of complaint records
Complaint and enforcement records may be retained for:
- legal compliance;
- dispute resolution;
- repeat-infringer analysis;
- security;
- audit.
77. Transparency
Where appropriate, cRUD may publish aggregated statistics concerning complaints or takedowns without identifying individuals.
There is no commitment to publish such reports unless cRUD chooses to do so or law requires it.
78. Policy updates
We may update this Policy due to:
- legal changes;
- product changes;
- content functionality;
- enforcement experience;
- regulatory requirements.
79. Material changes
Material changes may be communicated through:
- website notice;
- product notice;
- email;
- updated Terms.
80. Versioning
Each material version will include:
- version number;
- effective date;
- last updated date.
Canonical:
https://www.thecrudcompany.com/trust-center/copyright-ip-infringement-takedown-policy
This Policy is published only at the canonical company website URL above. cRUD applications link to that canonical copy in a new browser tab and do not host duplicate legal-policy pages. A retired in-app legal route may redirect to the canonical URL, but must not render a separate copy.
81. Relationship with Terms
This Policy operates alongside:
https://www.thecrudcompany.com/trust-center/terms-of-service
82. Relationship with AUP
Systematic infringement may independently violate:
https://www.thecrudcompany.com/trust-center/acceptable-use-policy
83. Relationship with Privacy
Personal data used during complaint handling is governed by:
https://www.thecrudcompany.com/trust-center/privacy-policy
84. Relationship with Grievance Policy
General escalation procedures are available at:
https://www.thecrudcompany.com/trust-center/grievance-complaint-redressal-policy
85. Contact
Copyright / IP complaints
Legal
Grievances
General
Company
CRUD INFOSYSTEMS PRIVATE LIMITED Operating under the brand name The cRUD Company
Unit 101, OXFORD TOWERS 139, HAL Old Airport Road Kodihalli, Bengaluru, Karnataka 560008 India
This document is published by CRUD INFOSYSTEMS PRIVATE LIMITED, Unit 101, Oxford Towers, 139 HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka 560008, India.
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