Billing, Cancellation and Refund Policy
1. Introduction
This Billing, Cancellation & Refund Policy explains the billing, subscription, cancellation, renewal, refund, credit and payment-related rules applicable to products and services provided by CRUD INFOSYSTEMS PRIVATE LIMITED, operating under the brand name The cRUD Company (“cRUD”, “The cRUD Company”, “Company”, “we”, “us” or “our”).
This Policy applies to paid use of:
- cRUD Webinar;
- subscriptions;
- paid plans;
- paid add-ons;
- usage-based charges, where introduced;
- Event Pass or paid webinar functionality, where introduced;
- other paid Services that expressly reference this Policy.
This Policy forms part of and should be read together with our:
- Terms of Service;
- Privacy Policy;
- Acceptable Use Policy;
- any applicable Order Form, plan description or written agreement.
2. Company details
CRUD INFOSYSTEMS PRIVATE LIMITED Operating under the brand name The cRUD Company
Unit 101, OXFORD TOWERS 139, HAL Old Airport Road Kodihalli, Bengaluru, Karnataka 560008 India
General contact: hello@thecrudcompany.com
Finance and billing enquiries: finance@thecrudcompany.com
Legal: legal@thecrudcompany.com
3. General billing principle
Where a Service requires payment, the applicable price, billing frequency, plan limits and other commercial terms will be set out in one or more of the following:
- pricing page;
- product interface;
- quotation;
- Order Form;
- invoice;
- written commercial agreement.
The terms agreed at the time of the order form part of the applicable commercial arrangement.
All payments to cRUD are made against an invoice issued by cRUD. cRUD does not offer payment through its website or products: there is no checkout, card payment, payment gateway, payment aggregator, wallet, stored payment method, automatic renewal or in-product cancellation. Paid cRUD Webinar plans, Event Passes, event-related charges and any other fees are arranged through Sales, invoiced by cRUD and applied by an authorised operator once the agreed commercial process is complete. Any future online or recurring-payment model must be disclosed and this Policy updated before it is offered.
4. Currency
Prices may be displayed in one or more supported currencies.
The currency payable is stated on the invoice.
cRUD is not responsible for exchange rates or transfer charges applied by the Customer's bank or any intermediary bank.
5. Taxes
Paid prices are platform fees excluding applicable taxes. Any applicable taxes and the final total payable will be shown on the invoice. Start has no charge for its included allowance; optional paid purchases are separate. Where applicable law requires a tax-inclusive displayed total, that total will identify the platform-fee and tax components.
Applicable taxes may include:
- Goods and Services Tax;
- withholding-related amounts where applicable;
- indirect taxes;
- other taxes required by law.
Where cRUD is legally required to collect tax, the applicable tax will be added to the platform fee and disclosed with the final total on the invoice. No tax is added where cRUD is not required to collect it.
Customers are responsible for taxes for which they are legally responsible and which cRUD is not required to collect.
6. Billing information
Customers must provide accurate and complete billing information.
This may include:
- legal name;
- business name;
- billing address;
- billing email;
- tax information;
- GST details where applicable;
- remittance details needed to match a payment to its invoice.
Customers must update billing information when it changes.
7. Payment by invoice
cRUD issues an invoice for each paid purchase. The invoice states the amount payable, applicable taxes, the due date and the bank account to which payment must be made.
Customers pay by bank transfer or UPI to the account stated on the invoice. cRUD does not accept card payments or payments through its website or products and does not use a payment gateway or payment aggregator.
cRUD may keep information such as:
- invoice number;
- amount invoiced and amount received;
- payment date;
- bank transfer or UPI reference;
- name of the remitting account holder;
- billing identity;
- plan or allocation status;
- refund status.
cRUD does not collect or store payment-card details. cRUD will never ask for card numbers, card PINs, one-time passwords, UPI PINs or online-banking passwords.
Before paying, Customers should check that the bank details match those on the cRUD invoice, and should contact finance@thecrudcompany.com if they receive different bank details.
8. Subscription plans
Paid cRUD Services may be offered through plans with different:
- features;
- limits;
- webinar allowances;
- user allowances;
- email allowances;
- storage allowances;
- recording allowances;
- workspaces;
- usage limits;
- support levels.
The current plan description applicable to the Customer at purchase determines the included entitlements, subject to these Terms and any written agreement.
9. Monthly subscriptions
Where a Customer purchases a monthly Subscription:
- the agreed monthly fee and term are recorded in the applicable commercial documents and invoiced by cRUD;
- access expires on the date assigned under that agreement unless a renewal is separately agreed, invoiced and applied;
- no automatic renewal or recurring charge applies.
10. Annual subscriptions
Where a Customer purchases an annual Subscription:
- the Subscription is billed for the applicable annual period;
- renewal requires a further commercial agreement and authorised plan assignment; it is not automatic under the current model;
- annual pricing reflects a discount compared with monthly pricing, calculated as set out in section 10A.
The applicable annual amount is payable according to the agreed invoice or contract terms.
10A. How the annual discount is earned
An annual Subscription is priced at ten months of the equivalent monthly fee and runs for twelve months. The eleventh and twelfth months are the discount.
The annual fee is paid upfront for a twelve-month Service period. The final two months are included at no additional charge, not held as a separate balance or future cash benefit.
The two free months:
- are always the eleventh and twelfth months of the annual period;
- carry no separate monetary value and are not paid out, credited or exchanged;
- remain part of the paid term for a compliant Customer who requests non-renewal or stops using the Service.
Worked example. Run has a platform fee of USD 125 per month or USD 1,250 paid upfront for twelve months of Service. Applicable taxes are additional and are confirmed with the final total before payment. Months eleven and twelve carry no additional platform fee.
11. Automatic renewal
Automatic renewal is not offered for cRUD Webinar paid plans, and cRUD holds no payment method from which a renewal could be charged. An expiring plan does not create a further charge or paid term without a new agreement, a new invoice and authorised assignment. If automatic renewal is introduced in the future, its price, timing, cancellation method and any legally required notices must be disclosed before it is enabled.
12. Renewal date
The current paid-plan expiry date is assigned manually under the agreed commercial terms and may be stated in an Order Form, invoice, agreement or account notice. Customers who want to continue paid access should arrange renewal with cRUD before that date; a renewal is invoiced separately. There is no automatic renewal charge.
13. Free plans
cRUD may offer a free plan.
A free plan may:
- have limited functionality;
- have usage limits;
- be changed;
- be discontinued;
- require conversion to a paid plan for continued access to certain features.
No refund is applicable to a Service provided without charge.
14. Free trials
We may offer free trials.
Trial terms may specify:
- duration;
- functionality;
- eligibility;
- what happens when the trial ends.
A trial does not convert automatically to paid access. Continued paid access requires an agreed order and an invoice.
15. Trial eligibility
We may restrict trial eligibility where we reasonably believe a person or Organization is attempting to:
- repeatedly obtain free access;
- circumvent plan limits;
- evade payment;
- create multiple trial Accounts;
- abuse promotional offers.
16. Promotions and discounts
cRUD may provide:
- promotional prices;
- coupons;
- introductory pricing;
- credits;
- discounts.
Promotions may be limited by:
- time;
- plan;
- Customer;
- geography;
- eligibility.
Unless otherwise stated, promotions:
- cannot be exchanged for cash;
- may not be transferable;
- may not be combined.
17. Upgrades
Under the current model, an upgrade is agreed with cRUD through Sales and applied by an authorised operator. Once approved and applied, the new plan takes effect immediately. The Customer should be shown the changed entitlements and any additional amount before the change is agreed.
18. Downgrades
Under the current model, a downgrade is agreed with cRUD through Sales and applied by an authorised operator. Once approved and applied, it takes effect immediately and may reduce functionality, limits, memberships or workspace access. The Customer should be shown these consequences and the agreed commercial treatment before the change is applied. An annual fee already paid remains subject to section 25; a downgrade does not by itself create a pro-rata refund.
19. Usage limits
Plans may include limits concerning:
- webinars;
- registrations;
- attendees;
- recording;
- email;
- storage;
- workspaces;
- users;
- integrations.
cRUD may restrict use when limits are reached.
Where overage charging is introduced, the applicable rates and calculation method will be disclosed before the Customer becomes liable for those charges.
20. Cancellation by the Customer
Under the current sales-led model, a Customer may tell cRUD through its commercial contact or support that it does not want another paid term. There is no in-product subscription cancellation control or automatic renewal to stop. This request does not return the fee already paid for the current annual term or end a compliant Customer's access before the paid expiry date. A Customer may separately request immediate Account deletion, subject to the Terms and applicable retention obligations.
21. Effect of cancellation
Where cancellation occurs during an already-paid billing period, a compliant Customer retains access to the paid plan until the end of that period unless:
- the Customer requests immediate Account deletion;
- the Account is suspended;
- the Account is terminated for policy violation;
- a different arrangement applies.
22. Cancellation does not automatically generate a refund
Cancelling a Subscription does not, by itself, create entitlement to a refund.
The non-refundable fee rule and narrow billing-correction and mandatory-law exceptions below determine whether any amount must be returned.
23. Refund principle
Fees already paid are non-refundable when the Customer cancels, stops using the Service, requests deletion, or is terminated for a stated material breach or misuse. This does not limit a remedy required by applicable law, correction of a verified duplicate, incorrect or unauthorized charge, or an express obligation in a separately signed agreement.
24. Monthly plan refunds
Unless a different offer expressly states otherwise, monthly Subscription fees are generally non-refundable after the billing period begins.
Cancellation normally prevents the next renewal rather than refunding the current billing period.
25. Annual plan refunds
The annual fee is paid upfront and is non-refundable for the twelve-month term. Customer cancellation or non-use does not create a refund, credit, unused-month balance or pro-rata repayment. A compliant Customer who requests non-renewal retains access until the paid term expires. cRUD will not end an otherwise compliant Customer's paid term merely for convenience; it may decline renewal at term-end. If cRUD terminates for a stated material breach, unlawful use, fraud, serious safety or security risk, product misuse, or serious or repeated abuse toward cRUD personnel, there is no voluntary refund.
Mandatory legal remedies, correction of verified billing errors and express obligations in a separately signed agreement remain unaffected. Customers should review the annual term before purchase.
25A. No unused-month annual refund
The annual price is the equivalent of ten monthly fees for twelve months of Service. That discount is a pricing term, not a ten-month refund formula. There is no scheduled, pro-rata or unused-month refund when a Customer cancels or when cRUD terminates for a stated cause. If applicable law, a verified billing error or a separately signed agreement requires an amount to be returned, the remedy is determined by that obligation and the facts of the transaction, not by a published month-consumption table.
26. Accidental renewal
Automatic renewal is not offered. A Customer who receives an unexpected renewal invoice or plan assignment may contact:
cRUD will investigate the applicable commercial record and invoice history and will cancel or correct an invoice issued in error. Review does not itself create a refund right.
27. Duplicate payments
If a Customer pays the same invoice more than once, or is invoiced more than once for the same order because of an error, cRUD will investigate and, where verified, cancel the duplicate invoice or refund or credit the duplicate payment.
28. Incorrect charges
Customers should report suspected incorrect billing promptly.
We may request:
- invoice number;
- bank transfer or UPI reference;
- billing email;
- relevant evidence.
29. Late or unpaid invoices
If an invoice is not paid by its due date, we may:
- send a payment reminder;
- ask the Customer to confirm the bank transfer or UPI reference;
- delay activation of the ordered plan or Event Passes;
- restrict paid functionality;
- suspend the Subscription.
30. Grace periods
cRUD may provide a grace period after an invoice due date.
A grace period is discretionary unless expressly promised in the applicable commercial terms.
31. Suspension for non-payment
Where amounts remain unpaid, cRUD may suspend paid functionality or Account access.
A payment-related suspension does not erase outstanding payment obligations.
32. Termination for prolonged non-payment
Where payment remains outstanding after reasonable attempts to collect, cRUD may:
- terminate the Subscription;
- restrict Account access;
- apply applicable data-retention rules.
33. Payment disputes
Customers may dispute an invoice or a payment by contacting finance@thecrudcompany.com. A Customer who believes a bank transfer or UPI payment was unauthorised or sent in error should also contact its own bank.
Knowingly false payment disputes may constitute abuse.
Where a dispute is raised, cRUD may:
- investigate;
- review the invoice, remittance and bank records;
- issue a corrected invoice or credit note where an error is verified;
- suspend access where appropriate.
34. Dispute-related suspension
Where a Customer disputes an invoice, or asks its bank to recall a payment, while continuing to consume the related paid Service, cRUD may temporarily restrict access while the dispute is investigated.
35. Fraudulent payment activity
Use of:
- false payment or remittance information;
- bank accounts the payer is not authorised to use;
- forged or altered invoices or payment confirmations;
- payment fraud;
may result in immediate suspension or termination under the Acceptable Use Policy.
36. Policy-violation termination
Where an Account or Organization is suspended or terminated for a material violation of:
- Terms of Service;
- Acceptable Use Policy;
- law;
- fraud restrictions;
- security requirements;
- abuse rules;
- serious or repeated threats, intimidation, harassment or abusive conduct toward cRUD personnel in connection with the Services;
the Customer is not entitled to a voluntary refund or credit for amounts already paid, subject to mandatory law and correction of a verified billing error.
37. Serious abuse no-refund rule
Where permanent termination results from serious misconduct such as:
- child sexual exploitation;
- serious fraud;
- cyberattack;
- credible violent threats;
- deliberate illegal use;
- systematic abuse;
- serious or repeated harassment of cRUD personnel;
- deliberate circumvention of enforcement;
cRUD's default position is that no voluntary refund will be provided.
This does not override any refund or remedy that applicable law requires.
38. No refund for consumed services
Use of a paid Service does not create an unused-service credit when the Customer later cancels or is terminated for a stated cause. Mandatory legal remedies and verified billing corrections remain unaffected.
39. Service outages
Temporary interruptions do not automatically create refund entitlement.
Unless a separate Service Level Agreement applies, cRUD does not promise automatic service credits for all outages.
We may provide credits or other commercial remedies in appropriate circumstances.
40. Material prolonged failure
Where cRUD is unable to provide a paid Service for a material and prolonged period due primarily to circumstances within our control, we will assess the applicable legal and written contractual obligations and may restore service, extend the Subscription or provide another required remedy. There is no automatic refund schedule for an outage.
The response will depend on:
- duration;
- impact;
- plan;
- applicable law;
- any separate written agreement.
41. Feature changes
The addition, modification or removal of individual features does not automatically create a refund entitlement.
Where a material change substantially reduces the value of an active paid plan, cRUD may provide reasonable notice and, where appropriate, a commercial remedy.
42. Pricing changes
We may change prices for future billing periods.
For recurring paid Subscriptions, material price changes should ordinarily be communicated before the new price applies to renewal.
The existing price does not necessarily remain guaranteed indefinitely unless expressly agreed in writing.
43. Promotional price expiration
Where a Customer receives temporary promotional pricing, the Subscription may later renew at the standard applicable rate disclosed in the promotion or before renewal.
44. Taxes after price changes
Changes in:
- tax rates;
- tax law;
- tax classification;
may result in changes to the total amount charged even where the underlying Subscription price does not change.
45. Invoices
Where applicable, cRUD may provide electronic invoices.
Invoices may include:
- legal entity;
- customer identity;
- billing period;
- Service;
- taxes;
- amount;
- transaction details.
46. GST
Where cRUD is required to charge GST, applicable tax information will be shown on the invoice.
Customers requesting GST-compliant invoices should provide accurate tax-registration details where relevant.
47. Withholding taxes
Where a Customer is legally required to withhold tax from payment, the Customer should comply with applicable law and provide appropriate documentation.
Specific enterprise arrangements may be governed by separate written terms.
48. Credits
cRUD may issue account credits.
Credits:
- are not cash unless expressly stated;
- may have an expiry period;
- may be limited to specified Services;
- may not be transferable.
49. Credit expiry
Any expiry rules applicable to a credit should be communicated when the credit is issued.
50. Refund method
Amounts returned because of mandatory law, a verified billing correction or an express obligation in a separately signed agreement will normally be returned by bank transfer or UPI to the account from which the payment was received.
Another account may be used where:
- the original account is closed or cannot receive the transfer;
- legally required;
- the Customer confirms the alternative account in writing and cRUD verifies it.
51. Refund timing
Refund processing time may depend on:
- the banking system;
- the receiving bank;
- cross-border transfer requirements;
- jurisdiction.
cRUD cannot guarantee the time taken by a bank to credit a transfer after we have initiated a refund.
52. Refund request process
Refund or billing requests may be submitted to:
The request should ideally include:
- Account email;
- Organization name;
- invoice or transaction reference;
- amount;
- reason for request.
53. Verification
Before processing a refund, we may verify:
- Account ownership;
- the bank account from which payment was received;
- invoice and payment;
- authority of the person making the request.
54. Refund abuse
cRUD may reject or restrict refund requests involving:
- fraudulent claims;
- repeated abuse;
- knowingly false payment disputes;
- manipulation of promotions;
- deliberate attempts to recover a payment through a bank while keeping the paid Service.
55. Account cancellation and data
Subscription cancellation is separate from Account deletion.
Cancelling billing does not automatically mean:
- Customer Content is immediately deleted;
- the Organization is erased;
- all data is removed.
Data is handled according to the Privacy Policy and Data Retention & Deletion Policy.
56. Account deletion
If a Customer wishes to delete the Account entirely, additional steps may be required.
Account deletion may be restricted by:
- outstanding financial obligations;
- Organization ownership requirements;
- legal retention requirements;
- security preservation;
- unresolved disputes.
57. Refund after Account deletion
Deleting an Account does not create an automatic right to refund fees already paid.
58. Product-specific paid services
Different paid functionality may have additional commercial terms.
Examples may include:
- paid webinars;
- Event Pass;
- add-ons;
- storage upgrades;
- special enterprise services.
Where such additional terms apply, they will supplement this Policy.
59. Event Pass / paid webinar functionality
An organizer Event Pass is an additional cRUD Webinar allowance, not a ticket sold to an attendee. Event Passes are $40 on Start, $35 on Run and $30 on Scale, per pass before applicable taxes. Pay as you use means a $0 Start account with optional prepaid Event Passes at $40 each, not per-minute billing. Unlimited webinars means a Run or Scale subscription plus a separately purchased pass for every additional eligible webinar: $35 per pass on Run and $30 on Scale. It does not mean unlimited webinars included in the subscription fee. Each pass creates one Webcast with a maximum duration of 60 minutes and capacity of 100 attendees selected by default, irrespective of plan. The organizer may reduce either setting for that webinar, but may not increase duration above 60 minutes or capacity above 100 attendees. The selected lower limits apply to registration, admission, and the session. Each pass has 30-day validity after allocation. Request 1-20 at a time and request further batches as needed; existing scheduling, storage, account and service limits still apply. Sales confirms the applicable plan-based rate, and cRUD issues an invoice showing the final tax-inclusive total, payable by bank transfer or UPI. A successful start consumes one pass even if the event ends early; unused minutes do not become credit. Existing plan benefits do not change, and a Scale Event Pass does not inherit the 120-minute or 200-attendee limits of an included Scale event. Paid hosted replay is not added to Start by buying a pass. Allocation remains sales-led; there is no online checkout. cRUD does not sell tickets to attendees or collect attendee payments. If attendee-paid ticketing is introduced later, its separate terms apply only to that future functionality.
60. Organizer responsibility for paid events
Where a Customer charges attendees for access to an event through its own arrangements, the Customer is responsible for:
- event accuracy;
- event delivery;
- speaker availability;
- content;
- legally required refunds;
- taxes;
- consumer disclosures.
cRUD Webinar does not sell attendee tickets or collect attendee payments.
61. Event cancellation
If an organizer cancels a webinar for which it charged attendees, attendee refunds are handled by the organizer under its own terms and any mandatory law.
62. cRUD cancellation of prohibited paid event
If cRUD terminates a paid webinar because it violates the Acceptable Use Policy, the organizer may lose access to the Service and may not be entitled to reimbursement of cRUD platform fees.
cRUD does not collect attendee payments, so any amount an organizer charged its attendees is refunded, where required, by that organizer, subject to applicable law.
63. Customer disputes with attendees
cRUD does not automatically become responsible for every commercial dispute between a webinar organizer and its attendees.
cRUD does not process or control attendee payments.
64. Bank charges and requirements
cRUD does not use a third-party payment provider. Banks involved in a transfer may apply their own charges, processing times, compliance checks or transfer limits, which are outside cRUD's control.
65. Settlement and payout
cRUD does not collect money on behalf of organizers and does not offer organizer payouts, settlement, reserves or negative balances.
If such functionality is ever proposed, separate terms and any required regulatory review must be completed before it is offered.
66. Currency conversion
Where a Customer pays from outside India, or in a currency other than the invoiced currency, conversion may be performed by:
- the Customer's bank;
- an intermediary bank;
- cRUD's bank.
Conversion rates and bank charges are outside cRUD's control.
67. Enterprise agreements
Enterprise Customers may have:
- negotiated billing;
- purchase orders;
- invoicing terms;
- custom payment schedules;
- contractual refunds;
- credits.
Where a signed agreement conflicts with this Policy, the signed agreement governs to the extent expressly provided.
68. Purchase orders
Acceptance of a Customer purchase order does not automatically mean cRUD accepts all terms printed on the purchase order.
Only terms expressly agreed by cRUD become binding.
69. Custom quotes
A custom quotation may define:
- price;
- term;
- Service;
- payment schedule;
- expiration date.
A quotation does not override the Terms unless it expressly states that it does.
70. Non-refundable setup or professional-service fees
If cRUD later charges:
- onboarding fees;
- implementation fees;
- professional-services fees;
those may be non-refundable once the relevant work begins, subject to applicable law and the applicable written agreement.
71. No implied lifetime pricing
Unless expressly agreed, purchase of a Subscription does not create a right to:
- lifetime pricing;
- permanent discounts;
- unchanged plan structure.
72. Credits are discretionary
The fact that cRUD provided a credit to one Customer does not require us to provide the same remedy in every future situation.
73. Force majeure
Events outside reasonable control may affect Service delivery, including:
- natural disasters;
- major network failures;
- government action;
- war;
- civil disturbance;
- widespread provider outages.
Such events do not automatically create a refund entitlement except where required by law or contract.
74. Mandatory legal rights
Nothing in this Policy is intended to exclude or restrict rights that cannot lawfully be excluded.
Where applicable consumer or payment law requires:
- refund;
- cancellation right;
- reversal;
- remedy;
that legal requirement prevails over inconsistent wording in this Policy.
75. Business customers
cRUD Webinar is primarily designed for business and professional users.
However, the applicability of consumer law depends on the factual and legal circumstances and cannot be eliminated merely by calling a user a business user.
76. Unauthorised or mistaken payments
Customers should promptly report a payment to cRUD that was unauthorised, made in error or sent to the wrong account.
We may cooperate with the relevant banks in investigating such payments.
77. Refund fraud investigation
We may examine relevant:
- transaction records;
- login history;
- usage records;
- billing information;
- enforcement history;
where reasonably necessary to assess a refund claim.
78. Privacy of billing information
Billing-related personal data is processed in accordance with our Privacy Policy.
Canonical Privacy Policy:
https://www.thecrudcompany.com/trust-center/privacy-policy
79. Billing retention
Financial records may be retained for periods required by:
- tax law;
- accounting law;
- corporate law;
- payment disputes;
- fraud prevention.
Deletion of a Customer Account does not necessarily result in immediate deletion of legally required financial records.
80. Communications about billing
Customers acknowledge that billing-related communications may be sent as essential operational communications.
These may include:
- invoices;
- failed payment notices;
- renewal notices;
- cancellation confirmations;
- refund confirmations;
- tax documentation.
Marketing opt-out does not prevent these communications.
81. Payment reminders
We may send payment reminders where an amount remains due.
Such reminders are not promotional marketing.
82. Subscription status
Customers should be able to view or obtain information concerning:
- current plan;
- status;
- renewal date;
- billing frequency;
where supported by the product.
83. Cancellation confirmation
Where a Subscription is successfully cancelled, the Customer should receive or be able to access confirmation.
84. Material commercial disclosures
Before a user completes a purchase, cRUD should clearly show material commercial terms including, where relevant:
- price;
- billing period;
- tax;
- renewal;
- cancellation;
- plan.
85. No hidden paid conversion
Where a free trial converts automatically to a paid Subscription, that fact should be clearly communicated before the trial begins.
86. Updating this Policy
We may modify this Policy due to:
- pricing changes;
- changes to invoicing or payment arrangements;
- product changes;
- new paid functionality;
- legal requirements;
- operational changes.
87. Material changes
Where a material change affects an existing paid Subscription, we may provide notice through:
- email;
- Account notification;
- billing interface;
- website notice.
Where applicable law or contract requires consent or specific advance notice, we will follow that requirement.
88. Policy versioning
Each material version will contain:
- version number;
- effective date;
- last-updated date.
Canonical:
https://www.thecrudcompany.com/trust-center/billing-cancellation-refund-policy
cRUD applications must link to this canonical company-website URL in a new browser tab and must not maintain a separate app-hosted Billing, Cancellation & Refund Policy. Retired in-app legal routes should redirect to the canonical URL.
89. Relationship with Terms of Service
The Terms of Service govern the overall contractual relationship.
This Policy governs billing, cancellation and refund issues specifically.
Where a valid signed agreement expressly changes these rules, the signed agreement controls to the stated extent.
90. Relationship with Acceptable Use Policy
Termination for prohibited use may have billing consequences under this Policy, including the no-refund rules described above.
91. Contact
Finance and billing
General
Legal
Company
CRUD INFOSYSTEMS PRIVATE LIMITED Operating under the brand name The cRUD Company
Unit 101, OXFORD TOWERS 139, HAL Old Airport Road Kodihalli, Bengaluru, Karnataka 560008 India
This document is published by CRUD INFOSYSTEMS PRIVATE LIMITED, Unit 101, Oxford Towers, 139 HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka 560008, India.
Return to Trust Center.